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Wednesday, 22 June 2022 16:31

5 best practices for IT service marketing

By Guest Writer

GUEST OPINION: Today, businesses are leveraging the power of information technology to streamline their operations. However, implementing and boosting IT infrastructure may not be easy for most business owners. For that reason, they consider sourcing IT services from third-party companies. And with that, the rise of IT service providers continues.

As a service provider, there are various tasks you can do and offer. These include online security management, troubleshooting network issues, installing new software, developing websites, etc. And while skills and expertise can help boost your company’s success, running an IT support company in Seattle also needs efficient marketing strategies to help you get more clients and generate income. 

To help you get started, you can build an effective IT service marketing strategy by implementing the following practices.

1. Marketing outsourcing 

Outsourcing your marketing campaigns involve hiring outside companies to promote your IT service firm instead of working with a full team of in-house marketers. Generally, you'd want to outsource your IT firm's marketing function for various reasons, and one of them is to minimise costs.  

To start, the marketing agency you’ll be working with has a team of professionals, which means that you won’t have to spend resources to pay for staff’s monthly salaries. More so, such a company comes with its tools and equipment, which also means that you won't need to invest in computers and various software to boost your IT service’s marketing campaigns. Thus, allowing you to save money.

The service provider that you’ll be working with will also study your IT company to help determine the most appropriate marketing strategies to implement. This ensures you only attract the right audience to your IT company. If you want to find promotional experts for your company, you can consider MSP Marketing agency services from Jumpfactor or any other similar company.  

2. Developing a high-performing website 

A website is essential to the success of your IT service marketing strategy. It enhances the visibility of your brand worldwide. For that reason, you'll likely connect and reach more clients within no time. 

However, you must create a high-performing website. Note that when your website performs better, it'll likely rank high on search engine tools. In other words, it'll appear on top records of online searches. You can make various efforts to enhance the performance of your IT service website, from boosting its loading time, optimising your website for voice searches to link building, etc.  

3. Utilising social media

You might think that social media technology was invented for social interactions only. While that was the primary purpose, you can use them to enhance your IT service marketing strategy. 

You can leverage both the power of social media and digital marketing to connect with more clients. You can promote your services by posting informative and relevant content regularly. Aside from engaging with them, doing this can also boost the brand and reputation of your IT company

In addition, with the convenience social media platforms bring, clients can easily reach and connect with you should they have questions or if they’re looking to work with you. Good customer service can go a long way in brand building and marketing your IT service, as potential clients can rest assured that they’ll be working with someone professional and accommodating. 

4. Create Reward Programs 

Another effective marketing strategy to promote your IT service is developing a reward program. Rewards can come in the form of discounts or service packages. For instance, you can offer potential clients lower rates as an introductory price. And once they renew their contract with you, you can add incentives to help retain them. This is true since any business owner would want to associate themselves with a service provider who enables their companies to save a few coins.  

5. Marketing and lead generation automation 

Automation is another approach that can help you with your IT service marketing efforts. This entails utilizing computerised tools to connect with target clients. This can help eliminate tedious and repetitive tasks to save time and money. 

For instance, you can use customer relationship management (CRM) software. CRM is a computer application that allows you to engage and manage clients from a centralised place. It also enables you to collect critical customer data to aid in decision-making. For example, with CRM, you can know each customer's interests. This allows you to personalise your IT services to meet specific clients' needs. Thus, boosting your marketing strategy.


Like any business, effective marketing can help boost the success of your IT service company. It allows more clients to learn about the existence of your firm and the services offered. You can consider the practices explained in this article for your IT service marketing.

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