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Sunday, 26 June 2022 17:57

4 Tips for a smooth MSP transition

By Guest Writer

GUEST OPINION: Business efficiency is a key concept to most, if not all, companies. Due to this need, entrepreneurs have developed ways to ensure this efficiency. One of the solutions is managed service provision. This innovation relies on the adage that you can barely be a jack of all trades in business.

There are those aspects you’re good at and those you’re poor in. By seeking a Managed Service Provider (MSP), you’re letting the provider handle an aspect they’re good at, such as Utah IT services, allowing you to do what you do best. However, transitioning to accommodate MSPs requires articulation to ensure success. How will you ensure this articulation?

This article gives tips to adopt in your MSP transition to ensure a smooth process. Read on!

1. Acquire the necessary resources

A good plan will only remain a good plan on paper unless you accompany it with the right resources to actualize it. The same concept applies to an MSP transition plan—you need resources to make it happen.

One of the resources you need is finances. You need finances to pay the managed service provider. This team might require tools to help them fulfil their roles. However, it’s good to note that most MSPs have tools and won’t require you to acquire your own. Most will require you only to have systems that integrate with their tools or to obtain something they need you don’t have. At this juncture, postponing may be an issue since time is most likely of the essence. You want to transition quickly and ensure the continuous flow of operations. These tools will cost you money. To avoid delays in the transition due to a lack of funds, set aside funds beforehand to cater to the transition process.  

However, suppose your business is struggling financially. In that case, you can click for a capital loan or find another alternative for financial assistance. The aim is to have the finances at hand to prevent delays, which can further add to your expenses.

2. Lay out policies

Policies play a critical role in an organization. They govern how your team carries out work and how they handle themselves. Since an MSP transition is like running a different business, it’s essential to lay down policies to govern how your team will work with and around the MSP.

Policies need to be clear and on point. Consider coming up with a dos and don'ts list regarding the new service. It should also contain a functional communication channel for the interaction between the MSP and your in-house team. You want to reduce points of conflict as much as possible. As part of this, it’d help to clearly outline the roles and responsibilities of each party, including the MSP. This is helpful, especially if you still have an in-house IT team.  

It’s good to acknowledge that even with everything planned out, there’s a possibility things won't go according to plan. As a business, you need to prepare for this possibility. Therefore, develop a contingency plan, indicating how you’ll handle operations if your transition fails. The contingency plan intends to ensure your work goes on as usual as it did before the transition attempt.

3. Prepare your employees

Employees play a significant role in a company. They ensure the success of any project you implement since they’re in direct contact with the project than the top team. This depicts the importance of onboarding your team once you seek an MSP. 

First, inform them of the transition before it happens. Doing so gives your team enough time to prepare for the change. Your employees and staff will process the information and give feedback on the MSP transition. This feedback can share insights into how to better the process and plan to meet your employees' needs that might be lacking through the MSP.  

Second, preparing your workers also means training them in the new systems. The MSP can schedule training sessions where they teach your team how to work with any new tools. The number of these sessions should continue until your workers fully grasp the system’s workings. Proper understanding eliminates possible errors during execution that could negatively cost your business.

4. Transition in phases

Most business owners want to handle all transitions as soon as possible to eliminate associated stress and workloads. However, doing so isn’t always advisable in some situations, like in an MSP transition. Quickly implementing such projects can lead to inefficiencies in the future.  

Suppose you roll out the MSP plan at once. A few weeks or months after the implementation, the new system fails to work or isn’t as efficient as you thought it would. You have to stop the process and make the necessary changes. It may be easy to make amends when small amounts of data are involved. However, with large data, what happens when adjustments make you lose large company data? Where will your business be left at? Therefore, it’s crucial to do it in phases.

Start by transitioning the minor company operations. During this implementation, look out for inefficiencies and adjust them accordingly. By the time you’ve completely implemented managed IT services, this system will be perfect, ensuring efficiency and profitability.


Ensuring a smooth MSP transition is challenging. By doing it appropriately, your transition will be a success. This article has discussed tips for approaching the MSP transition competently. Therefore, consider implementing the tips above, and your transition will also be a success.

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