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Saturday, 09 April 2022 14:48

VIDEO + INTERVIEW: TeamViewer showcases AR solutions for frontline workers during Australian F1 GP, celebrates 10 years in Australia


Not only is TeamViewer marking 10 years in Australia while launching its new ANZ regional office in Adelaide, it has also marked the second year of its Mercedes F1 sponsorship deal by showcasing two impressively advanced yet simple to implement AR use cases in warehousing, pick and packing, mechanical repairs, virtual assistance, F1 operations and more, with the event video and demos a definite must-watch.

TeamViewer. Known by millions globally as the premier software solution for remote access, TeamViewer in 2022 is so much more. Yes, its software is a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots.

However, as the company describes, it also enables companies of all sizes and from all industries to digitise their business-critical processes through seamless connectivity, and does so against the backdrop of global megatrends like device proliferation, automation and new work.

This also means the company continues proactively shaping digital transformation and continuously innovating in the fields of Augmented Reality, Internet of Things and Artificial Intelligence, with AR in particular discussed and showcased in the event video embedded below.

So, let's take a look at TeamViewer's event for its partners, customers and the media on Friday April 8, 2022, on day one of the Australian F1 GP's practice sessions. Under the video you'll see a list of segments you can skip directly to watch, be it the impressive AR demos, the fireside chat, the Mercedes-AMG Petronas F1 sponsorship, the CEO session and more, so please watch and read on - lots of information continues!

Here's the guide to jump straight to any part of the video that interests you most:

00:00 Event start and TeamViewer intro video
01:19 Opening remarks by Herlinda Xu, TeamViewer Marketing APAC
03:00 TeamViewer 2022 recap and event intro, Oliver Steil, TeamViewer CEO
16:10 APAC Growth update, Sojune Lee, TeamViewer President APAC
20:58 Mercedes-AMG Petronas F1 Team and TeamViewer partnership overview and cool video
22:22 Live video discussion with Michael Taylor, IT Director of the Mercedes-AMG Petronas F1 Team
39:56 Fireside chat with Herlinda Xu and Oliver Steil from TeamViewer, John Higgs from realwear, Paul Jenkinson from SAP, Danny Gambaro from The AVRLab and Krank Karabelas from Synnex
1:05:12 David Manuel, TeamViewer's Business Development Manager showcases several real-world AR examples in the warehouse and in a mechanical setting using a realware headhunted Android solution
1:12:37 Oliver Steil, TeamViewer CEO comments on the amazing AR demos and their real-world applications and uses today in making a real difference to business operations, customer service, outcomes and efficiencies
1:14:00 Dane Hendren, TeamViewer's Partner Enablement Manager, showcases an amazing mixed reality experience using a Microsoft HoloLens and a Mercedes F1 race car, walking "around" the car and interacting with it virtually
1:18:25 TeamViewer's Herlinda Xu closes the event

Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world, and from the millions upon millions of free users, TeamViewer also has 627,000 paid subscribers, with many of those subscribers in corporate environments translating to huge numbers of paid end-users.

TeamViewer continues to go from strength to strength in supporting its growing customer base in digitally transforming their businesses and optimising processes with new technologies.

Indeed, starting with a remote access and IT support software in 2005, TeamViewer now offers powerful enterprise connectivity solutions and innovates in the field of augmented reality for frontline workers.

Here is my video interview with Oliver Steil, TeamViewer CEO, following the event above!

During the past years, TeamViewer has not only broadened its solution portfolio but also increased the number of employees around the globe. Currently, Adelaide hosts 60% of the TeamViewer APAC team.

The company also emphasises equality in its recruitment, resulting in a workforce that is 49 per cent female. In the local management team, the ratio is as high as 46 per cent male and 54 per cent female.

TeamViewer’s customers in Australia range from governmental organisations to enterprises in financial services, mining, and the utilities sector. In Adelaide, TeamViewer benefits from a combination of strong business contacts, excellent infrastructure and residents with diverse backgrounds and language skills, which are important elements in recruiting customer support staff across APAC.

Sojung Lee, President APAC of TeamViewer, said, “The launch of our new Australian office marks ten years of learning, growing, and innovating together with our ecosystem in Australia and the wider Asia Pacific region. There is a massive demand from companies in Australia and New Zealand to digitalise business processes along the entire value chain, accompanied by an open mindset towards new technologies like enterprise augmented reality solutions.”

Emad Afghani, Vice President Sales Australia, and New Zealand, TeamViewer, said, “The new office and long history of TeamViewer in Adelaide shows our commitment to the region.

"We are one of TeamViewer’s longest existing locations and supported the growth of the company through all the years. We have a firmly embedded culture that is determined to support the evolving technology, service, and support requirements of our customers both in South Australia and across the region.

"We look forward to supporting Australian and New Zealand businesses with their ongoing transformation and delivering industry leading innovations from our hub in Adelaide though our highly skilled and exceptional team who set out to make a positive impact each day to our valued customers.”

So, please watch both videos above to learn more, not only about how and why TeamViewer remains a premier solution for all your remote access needs, but also to see TeamViewer's AR and MR (augmented reality and mixed reality) solutions at work and helping businesses do business better with cutting edge tech in 2022 and beyond!

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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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