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Thursday, 09 September 2021 15:16

Five key points to consider when moving your company’s communications environment to the cloud

By Robert Inshaw
Robert Inshaw, Senior Vice President, ANZ, Ribbon Communications Robert Inshaw, Senior Vice President, ANZ, Ribbon Communications

Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom and Contact Centre as a Service Solutions (CCaaS) to improve communications, simplify business operations, and accelerate IT agility.

As the COVID-19 pandemic in Australia has clearly demonstrated, UCaaS and CCaaS solutions are ideal environments to connect business-class communications to remote workers while in lockdown or in new hybrid work from anywhere arrangements. Cloud-based communications and collaboration solutions have helped companies across the country operationalise and keep their workforce connected, throughout the pandemic.

UCaaS and CCaaS platforms change the way enterprises deliver and consume services and reshape the way businesses manage their communications. Many organizations have redesigned their communications environments and are moving critical communications infrastructure to the cloud to improve support for on-demand services and “work from anywhere” users.

Prior to the pandemic, many employees worked in corporate offices and leveraged on-premises IP-PBXs or Unified Communications platforms to communicate with colleagues and customers. Many companies used on-premises enterprise session border controllers (SBCs) to terminate SIP (Session Initiation Protocol) trunks and to extend enterprise communications services to remote workers and small branch offices over the internet.

SIP trunks provide cost-effective IP-based connectivity to the traditional phone network (the “PSTN”). An SBC is a specialized network device that encrypts UCaaS/CCaaS traffic, thwarts denial of service attacks, assures interoperability, and provides things like voice and video prioritization and other service assurance tools.

As businesses move more IT assets to the cloud, many “cloud-centric enterprises” are now looking for communications and security solutions that are optimized for cloud deployment. Here are 5 key points to keep in mind when considering moving your company’s communications environment to the cloud.

Simplify Operations

IT operations teams can deploy and administer cloud-based SBCs in the same manner they use to manage traditional hardware-based SBCs, without any physical encumbrances. By treating a cloud-based SBC just like any other IT asset that can now be “managed via browser,” companies can avoid costly items like physical deployment costs or on-site maintenance calls outs.

Get the Best of the Cloud

Cloud_based SBCs offer organizations increased choices, enable them to avoid hardware lock-ins, and support hybrid cloud and multi-cloud strategies. Enterprises can run SBCs on public clouds like AWS, Azure, and Google Cloud Platform or in their own private cloud.

Enjoy Pay-as-You-Go Economics

With a cloud SBC approach, enterprises can scale functional components independently to avoid overprovisioning capacity and to contain cloud or SaaS costs. Organizations can spin up and tear down SBC functionality on-demand and scale up capacity as needed, all with no ongoing hardware costs.

Improve Performance and Resiliency

With cloud-based SBCs, enterprises don’t need to be concerned with hardware failure at a branch or office location. If new users or sites need to be added, provisioning in the cloud via a simple web interface is all that is required. 

Streamline Maintenance

Cloud-based SBCs make it easy to validate and roll out software fixes and releases. Organizations can perform upgrades or a series of rolling upgrades while avoiding service disruptions.

Key Takeaways

UCaaS and CCaaS solutions can help organizations improve collaboration, simplify operations, and accelerate IT agility. When migrating all or parts of your communications services to the cloud, enterprises should rethink their security and network architectures. Moving SBC functionality into the cloud enables enterprises to optimize service quality, boost user satisfaction, and improve operations.

About Ribbon

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit

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