Replas has three distributed sites across Victoria and was using Multiprotocol Label Switching (MPLS) with a dedicated IP managed solution including radius connections to provide phone and data services to multiple sites.
The MPLS service was plagued with problems, and so Replas commissioned Aspire Technologies to explore what options were available to see if they could improve network speed, latency and overall performance.
Glenn Phelps, Aspire Technology Group said that Replas was experiencing a lot of downtime and poor quality of service was impacting productivity and network performance. “PABX failures were really affecting Replas’ staff’s ability to perform their job and the company’s expectations on service delivery was very low.
Fixes and changes would take forever, and most would require a tech to show up onsite to make modifications. It was really impacting their business and their ability to deliver the excellent customer service experience that Replas pride themselves on.”
Aspire Technologies considered a number of alternatives to MPLS including a dedicated fibre network with a 4G failover solution. Phelps said, “In addition to fibre, we looked at SD-WAN (software defined wide area networking). Though fibre is traditionally the premium solution, we faced potential networking and IP addressing issues that were basically insurmountable. Because the CommsChoice SD-WAN allows multiple Internet links to transit a single static IP address, it made our decision to go with CommsChoice an easy one.”
Tristan Plummer, CTO, CommsChoice, said that the CommsChoice SD-WAN makes creating a secure WAN over multiple, inexpensive internet connections a reality. “Our SD-WAN for SME’s and Enterprise uses Dynamic Multi Path Optimisation. This means the SD-WAN will automatically use the best available path for the traffic.
We build redundancy into our SD-WAN by using multiple carrier links and multiple technology types. This gives us assurance of service in the event of a carrier network failure and allows network administrators to choose the most cost effective and suitable internet connectivity options for each site based on the budget available for the network.”
Phelps said, “I’ve worked with CommsChoice in the past and they have a proven track record in this space providing SD-WAN with Microsoft Teams based calling and VOIP.
We’ve been able to provide 100% uptime for our customers by layering two disparate NBN links and one 4G connection in three locations.
We have achieved throughput speeds of over 160Mbps on concatenated 100Mbps links. The quality of data and voice across this network are as good as any dedicated fibre link. It has proven itself invaluable in Fibre to the Node (FTTN) connections where we have been able to deliver speeds of up to 80Mbps on concatenated 50Mbps FTTN links with 100% uptime.
We are rolling this technology out to companies who have had to adapt to a distributed remote workforce to cope with the multiple connections to their office resources. SD-WAN provides the benefits of reliability, speed and transparency of the network on single or multiple sites.
The main benefits other than the gains in speed of this SD-WAN solution is the visibility of the network we have via the Velo Cloud Orchestrator and the alerting system, which allows us to manage the configuration of the network as needed. Working with CommsChoice gives us extra flexibility, because they can support us for configuration changes if need be.
I’ve been both surprised and delighted by the speed we’re getting from the connections for what is a fraction of the price of dedicated fibre,” concluded Phelps.
About Aspire Technologies
Aspire Technology Group is a Mornington Peninsula based IT & T company. It provides expert support and consulting for everything a company needs to make sure its technology works; from networks to servers, desktops, phones, NBN, and web development. For more www.aspiretechnologies.com.au
CommsChoice Group provides cloud communications for business. The company services mid-tier corporate customers in Australia, Asia and internationally using its cloud based global business phone platform and MS Teams Calling/Direct routing integration combined with innovative SD-WAN technology and fibre and NBN access products. For more commschoice.com or follow the company on LinkedIn @CommsChoiceGroup.