Tuesday, 26 March 2019 11:12

Use of myGov portal up by 40% over last 12 months

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Michael Keenan: “The record number of myGov accounts shows people are embracing the convenience that doing business with government online delivers." Michael Keenan: “The record number of myGov accounts shows people are embracing the convenience that doing business with government online delivers." Courtesy YouTube

The usage of the government myGov portal has risen by 40% in the last 12 months, a statement from the Department of Human Services claims, with 500,000 users logging in on a daily basis.

Human Services Minister Michael Keenan said in a statement that recent improvements had made the portal simpler, faster and more efficient to use. The number of accounts had grown to 15 million.

myGov is now a front-end to Medicare, Centrelink, the Child Support Agency, the National Disability Insurance Scheme and the Australian Taxation Office.

“The record number of myGov accounts shows people are embracing the convenience that doing business with government online delivers,” Keenan said.

“Many of the things that only a few years ago required a trip to a government office can now be done quickly and easily from your home computer or your mobile phone at any time of the day or night that suits you.

“The recent addition of the myGov digital assistant ‘Charles’ is also saving people time, so far answering more than 1.25 million common customer questions that previously would have required a phone call to obtain an answer.”

The introduction of an app for myGov had made it possible for people to use it overseas, the DHS said. The app provided a secure log-in for use where phone coverage was limited and people could not receive an SMS code to unlock their account. The app has now been downloaded more than 1.1 million times.

“The improvements we have been making are benefitting millions of Australians and demonstrate the government’s commitment to providing easy and secure options for people to access government services from anywhere and at any time,” Keenan said.

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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