Friday, 29 November 2019 17:02

Infosys wins mega-deal to rebuild welfare payments engine Featured

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Infosys wins mega-deal to rebuild welfare payments engine Pixabay

Indian outsourcing firm Infosys has beaten out Accenture and IBM to win a contract with the Australian Government's Services Australia department - formerly the Department of Human Services - to rebuild the engine that calculates the welfare amount to be paid to recipients.

The contract was announced in Canberra on Friday by Government Services Minister Stuart Robert during an address to the Australian Information Industry Association.

The announcement comes in the wake of a court decision that said the method being used to calculate money owed by citizens to Centrelink — known as robodebt — was flawed and had to be scrapped.

The new system, known as the Welfare Payment Infrastructure Transformation, will replace most of the 30-year-old Centrelink platform.

Infosys is scheduled to create a proof-of-design for the system by mid-2020 using the Pega platform. Once this is approved,the second phase will begin, encompassing the build, implementation and support for the new entitlements calculation engine.

Andrew Groth, Infosys senior vice-president and Region Head, Australia and New Zealand, said the company was proud to support the WPIT’s goal of creating a flexible welfare service delivery system for the future.

“A robust, responsive and agile welfare entitlements system is crucial for all Australians, particularly those in need, so Infosys is tremendously proud to support Services Australia on such a transformational project that underpins the Australian community and broader economy,” he said.

“Infosys’ 20-year history of supporting Australian organisations to improve customer-centric service delivery and become agile and digital at scale is well aligned to WPIT’s strategic objectives.

“With the technology and technical skills of our 5,500 strong team here in Australia, as well as the unique global expertise from similar projects which we can draw upon, Infosys is well placed to add value to Services Australia and enhance the outcomes of the project for all Australians.”

The announcement of the Australia contract comes less than a month after it emerged that Infosys would be cutting about 12,000 staff at the middle and top of its organisation to flatten the employee structure.

Infosys is in the middle of an internal investigation after staff alleged that it was fudging its financials and taking measures to make profits appear larger than what they actually are.

After these allegations were made, the company launched an internal probe to find out if there was substance to the claims.

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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