Friday, 26 February 2021 10:38

Aged Care Royal Commission must recommend technology advancement, says Epicor executive


The Royal Commission into Aged Care Quality and Safety will complete its report today. It is crucial this report includes technological advancements, especially around caregiving, says Epicor Regional Vice President ANZ, Greg O’Loan.

The Royal Commission into Aged Care Quality and Safety was established to report on the quality of aged care services and whether those services are meeting the needs of the older Australian community. This includes care for older people living at home, people living with dementia, and people living in residential aged care including younger people with disabilities.

Epicor has significant experience with the concerns and needs of Aged Care, especially in Australia where Epicor SLS - Senior Living Solutions - forms one of the core pillars of the product, along with the traditional modules of general ledger, accounts receivable, accounts payable, and so on.

Consequently, Epicor is concerned the Royal Commission delivers recommendations that leverage technology for the best outcomes of this important part of the Australian community. The company has developed its own set of Aged Care Royal Commission recommendations including a new common aged care program, universal adoption of digital technology, data governance, more stringent disclosure requirements, provider performance and quality ratings, reviewed staffing, and an amended or new funding model.

Epicor Regional Vice President ANZ, Greg O'Loan, said “We look forward to viewing the final submission for consideration by the federal government  — we must insist that these findings, particularly those utilising technology, are adopted with haste to impact faster improvements, better outcomes and progressive change to improve quality of care and interoperability in the aged care system. We hope to see a variety of technologically-based recommendations that can help us build towards a community that is interconnected, standardised, accessible, and provides client-centric care.

“The technology components in any organisation are critical to the way a business can operate effectively and efficiently to deliver their services. In the context of the aged care sector, the importance of ICT capability is magnified even further, as the day-to-day wellbeing of older clients is directly dependent on these systems.

“There is an abundance of tools within the current ICT ecosystem contributing to the complexity and inefficiency of service delivery. Many of these systems are predominantly focussed on the financial aspects of providing care and provide little value to caregiving services. Another contributing factor to this is that many of these systems do not interoperate and share information easily, if at all. The flow of effect leads to duplication of effort and ultimately impacts the quality of care provided. 

“However, there are now tech-savvy home care providers that are implementing smart technology in the homes of aged care clients to help in the provision of care. These kinds of implementations are already happening to great effect as they have provided user-friendly technology as well as training and support to clients to use the technology. This kind of technology will become increasingly important as the number of home care recipients grows in the next 10-20 years — but we must be at the head of this curve.”

Epicor’s recommendations in more detail are:

New common aged care program
Implement by 2024 a new common aged care program that combines all existing resident, respite and home care programs. This mandates a single assessment framework and also the ability for a care recipient to enjoy benefits for different categories of care simultaneously. Providers would benefit from a solution that provides a single client record and able to support operations and funding for all categories of aged care.

Data governance and minimum data set 
Set up and implement by July 2023 a minimum data set that allows easier data sharing, integration and interoperability. Software solutions that are able to integrate through open-source APIs would be needed. ICT systems would also need to be able to provide reporting for quality indicators, prudential requirements, and other reporting requirements.

Universal adoption of digital technology and My Health Record
Recommend mandating the digital care management (including medication management) system, meeting the standards of ADHA’s My Health record. All providers would need to be able to update and share health data through my Health record for all clients who have opted in.

More stringent and continuous disclosure requirements
Recommend continuous disclosure needs for events that could affect financial viability and capacity to care for any provider. Reporting of serious incidents would also be needed. Integrated financial and Business Intelligence tools that can integrate with and report data from disparate systems would enable providers to meet this requirement more efficiently.

Provider performance and quality ratings
Providers should be graded against industry standards and quality standards. Impacting on providers' business and occupancy, managers would need regular reports on these indicators to be able to take corrective actions.

Aged care workforce and minimum staff time for residential care
Propose mandating minimum qualifications and training standards for staff working in aged care and also define minimum staff time by care type per resident in care. Providers would need to implement HR systems that would be able to record appropriate staff and qualifications details while also providing a rostering system to schedule the appropriate amount of care for each carer category for each resident in their homes. Periodic reporting of staff hours by care type would also be needed.

Funding in the new aged care system
Recommend an amended or new funding model that better allows aged care providers to meet the care needs of both people in residential care as well as those in-home care. Software providers would need to design and implement the new funding model once finalised.


Epicor software is available directly via Epicor or through its partner network.

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinatrs and campaigns and assassistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.


David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

Share News tips for the iTWire Journalists? Your tip will be anonymous