In a statement issued on Friday, acting ABS deputy statistician Chris Libreri said PwC Australia would build and operate the online form, website and online assistance.
The Adecco Group will hire 30,000 temporary staff who help people to lodge the Census forms.
The 2016 Census was a disaster. Held on 9 August, it was intended to be a largely online affair; however, once the website was taken down at 7.30pm due to what was claimed to be a distributed denial of service attack, the process descended into farce. No proof has been provided that a DDoS actually happened.
“PwC Australia brings to the 2021 Census a wealth of experience in managing and protecting sensitive personal information across the government, banking, superannuation and health sectors.
“Keeping people’s information secure and confidential is the highest priority for the ABS. It was a key factor in the digital services selection process and a critical consideration in the design of Census activities."
The ABS statement said PwC would build and run the website which would be hosted on Amazon Web Services.
AWS is one of six providers that is certified as a Protected cloud provider by the Australian Signals Directorate, which means it can host top-secret government data.
The statement said ABS and PwC Australia would work with the Australian Cyber Security Centre and the Digital Transformation Agency to manage the high demand anticipated for the 2021 Census.
Libreri said that while most Australians would complete the Census online, field staff would also play a vital role.
“The Adecco Group will work with the ABS to attract, assess and select our field staff in major metropolitan and regional areas right around the country,” he said.
The Adecco Group is also playing a role in the 2021 Census in England and Wales, supported the 2015 Census in Japan, and provided staffing for a number of Olympics.