Thursday, 23 June 2022 16:08

Samsung Australia hit with $14 million penalty by ACCC over Galaxy phones water resistance claims Featured

By Staff Writer

Samsung Electronics Australia has been ordered by the Federal Court to pay $14 million in penalties after it admitted misleading consumers about the suitability of various Samsung Galaxy phones to be submerged in pool or sea water.

The order to pay the penalty follows proceedings brought by the competition watchdog, the Australian Competition and Consumer Commission (ACCC).

The false or misleading claims were made about the water resistance of the S7, S7 Edge, A5 (2017), A7 (2017), S8, S8 Plus and Note 8 Samsung Galaxy phones (Galaxy phones) - and there were more than 3.1 million of these Galaxy phones sold in Australia.

The ACCC statement notes: Between March 2016 and October 2018, Samsung Australia conducted a marketing campaign that included nine ads published across Facebook, Twitter, Instagram, on its website, and in-store, which represented that these Galaxy phones were suitable to be used in pool and sea water.

The ACCC says Samsung Australia has acknowledged that if the Galaxy phones were submerged in pool or sea water there was a material prospect the charging port would become corroded and stop working if the phone was charged while still wet.

“Samsung Australia’s water resistance claims promoted an important selling point for these Galaxy phones. Many consumers who purchased a Galaxy phone may have been exposed to the misleading ads before they made their decision to purchase a new phone,” ACCC Chair Gina Cass-Gottlieb said.

“We reviewed hundreds of complaints from consumers who reported they experienced issues with their Galaxy phones after it was exposed to water and, in many cases, they reported their Galaxy phone stopped working entirely,” Cass-Gottlieb said.

The ACCC also notes that prior to the launch of the Galaxy phones, Samsung Australia’s parent company, Samsung Electronics Co., Ltd. (SEC), was already seeking to mitigate the effects of this charging port corrosion caused by charging following exposure to water - and despite this, Samsung Australia’s marketing campaign promoted Galaxy phones being used in pools and sea water while there remained a material prospect the Galaxy phones would be damaged due to corrosion.

Samsung Australia’s ads promoting its Galaxy phones featured people using their phones in pools and sea water, despite the fact that this could ultimately result in significant damage to the phone,” Cass-Gottlieb said.

“This penalty is a strong remi nder to businesses that all product claims must be substantiated. The ACCC will continue to take enforcement action against businesses that mislead consumers with claims about the nature or benefits of their products,” Cass-Gottlieb said. 

The ACCC says the vast majority of Samsung Australia’s contravening conduct occurred prior to the increase of maximum penalties for breaches of the Australian Consumer Law. Similar conduct under the new penalty regime could give rise to greater penalties.

“Samsung Australia admitted that it had contravened Australian Consumer Law and made joint submissions with the ACCC in respect of penalties and orders,” the Commission said.

“Consumers who purchased one of the relevant Galaxy phones and experienced damage to the charging port after submerging the phone in pool or sea water and then attempting to charge the phone while water remained in the port are encouraged to contact Samsung Australia.”

By way of background the ACCC said: In 2019 the ACCC instituted proceedings against Samsung Electronics Australia Pty Ltd in the Federal Court for false, misleading and deceptive representations in advertising the water resistance of various ‘Galaxy’ branded mobile phones.

Samsung Australia’s nine relevant advertisements can be accessed here.

Read 1718 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments