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Australia’s telecommunications regulator, the Australian Communications and Media Authority, is taking a heavy-handed approach to non-compliance with complaints-handling processes by telcos, with only 7 out of 41 telcos investigated found not to be in breach of the rules. And telcos who fail to carry out remediation directions issued by the ACMA face fines of up to $10 million.

Published in Telecoms & NBN

The competition watchdog, the ACCC, has initiated court action against Internet provider Activ8me for allegedly making false or misleading representations over advertising of its broadband services.

Chinese brands Huawei and Xiaomi are driving the growth of the global smartphone market at the expense of declining Samsung marketshare and flat sales for Apple which is facing a saturated premium smartphone market for its products.

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