Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.

There has been a call for Australia’s telecommunications companies to raise the bar for consumer identity verification and increase consumer safeguards.

Attributed to John Atherton, General Manager Power Quality at Eaton

Australia’s appetite for online content is growing rapidly. According to the Australian Communications and Media Authority (ACMA), Australians downloaded more than 3.1 million terabytes of data in June 2017 quarter – a 43 per cent increase on the previous year.

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