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Retail telecommunications is still the most complained about industry in New Zealand despite complaints levels remaining relatively flat year-on-year, according to a new consumer issues report from the competition enforcement agency, the Commerce Commission.

The Australian Government has made recommendations for further protections for telco consumers, including a strengthening of the role of the Telecommunications Ombudsman.

Published in Telecoms & NBN

Australia’s telcos are dragging the chain in meeting a new compliance Standard requiring them to clearly set out minimum complaints-handling requirements and processes.

Published in Telecoms & NBN
Page 7 of 164
 

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