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There has been a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the same three month period in 2018.

Published in Telecoms & NBN

New Zealand’s competition regulator, the Commerce Commission, is set to recommend that the resale copper voice services of the country’s largest telco Spark be deregulated.

Published in Telecoms & NBN

Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.

Published in Telecoms & NBN
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