ANALYSIS The head of small Australian ISP, Aussie Broadband, has taken the unusual step of telling his customers the intricate details of an outage that occurred over the recent weekend, in sharp contrast to other companies that try to paper over such incidents with bizspeak.

Published in Telecoms & NBN

Optus scored a customer satisfaction rating of 73% to win the Roy Morgan Home Phone Provider Customer Satisfaction Monthly Award for July, just ahead of ISP iiNet on 71%.

Published in Telecoms & NBN

Technology expert and businessman John Lindsay has been appointed to the board of Australian-listed energy storage company Redflow as part of the company’s strategy for founder Simon Hackett to transition to a newly-created role.

Published in People Moves

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