Displaying items by tag: customer service

Penrith City Council in NSW has deployed Microsoft Dynamics 365 Customer Service as part of a cloud-first digital transformation to streamline and lift the quality of the delivery of services - including waste management - to a rising population.

Published in Local Government

Telstra is cutting an additional 280 jobs as it continues culling its workforce as part of the program announced in 2018 that it would effect a net reduction of 8000 employees and contractors by 2022 - and reduce two to four layers of management, with one in four executive and middle management roles to go.

Published in Telecoms & NBN

Circles.Life, the telco that promises a “more likeable than hateable experience” - and which launched in the Australian market in August - has created a S$1 million fundraising page via GoGetFunding designed to “bail people out from mobile contracts worldwide and to give the telco freedom the customers deserve”.

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