CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.

Published in CRM

New research commissioned by CRM and RPA vendor Pegasystems suggests Australians want to talk to people, rather than bots, for all but the simplest customer service tasks.

Published in Strategy

Optus has launched three new NBN plans promising more speed for selected home users, and with unlimited data for “data hungry” streamers.

Published in Telecoms & NBN

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