Telecommunications consumer interest lobby group the Australian Communications Consumer Action Network (ACCAN) says the enforcement of new complaint handling rules for telcos will drive better conduct by the telco industry, and sends a clear warning to the industry that they must take their obligations seriously.

Published in Telecoms & NBN

Telecommunications provider FuzeNet has been rapped over the knuckles by the Australian Communications and Media Authority for its failure to properly manage customer complaint procedures.

Published in Technology Regulation

Customer satisfaction with services delivered by Australia’s telcos and telecommunications services providers has risen markedly, with a new survey revealing that 83% of customers now say they are satisfied with services.

Published in Telecoms & NBN

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