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Many retail associates believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience, according to a newly published survey from global IT services provider Zebra Technologies.

Published in Market

Consumers have been enjoying the benefits of online shopping for years. The flexibility, availability of customer reviews, personalised offerings and product suggestions based on past purchase behaviours are only a few of the perks thatmake online shopping more appealing than brick-and-mortar retail stores.

Fulfillment centres are now under extreme pressure to deliver orders faster,efficiently and more accurately. Customer expectations continue to grow astronomically with e-commerce giants leading the way with same-day delivery and free return policies.

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