The advent of Australia’s industry-wide New Payments Platform has opened the way for utilities companies to be able to deliver an enhanced customer experience via real-time 24/7 payments, according to a new joint report from KPMG and the Commonwealth Bank.
Australian and New Zealand businesses are trailing behind their global counterparts, with only 17% of businesses digitally mature enough to build disruptive business models at scale, compared to a global cohort of 22%, according to a newly released research report.
Increasing complexity within the monitoring and control core infrastructures of Australia’s utility operators may make them more susceptible to cyber attacks that could cause widespread disruption across the country, according to a warning from industry experts.
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