Long plagued by consumer complaints about services the telecommunications industry seems to steadily pulling itself out of the morass, with the Industry Ombudsman, the TIO, reporting a significant drop in telco complaints.

Published in Telecoms & NBN

The board of the Telecommunications Industry Ombudsman (TIO) has appointed a new independent director to replace retiring, long-serving director Jane Harvey..

Published in People Moves

In the July to September 2015 quarter, the TIO’s ‘Complaints in Context’ report shows complaints as a proportion of telco’s services in operation ‘dropped a further 15%’. 

Published in Telecoms & NBN

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