There has been a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding three-month period in 2018.
The Telecommunications Industry Ombudsman is no fool – it's setting up a specialist team to handle small business complaints, effective 1 April.
The Telecommunications Industry Ombudsman says it has identified four common selling practices by telecommunications service providers that lead to consumers making financial commitments which they find impossible to keep.
did this ever get sorted?
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RSPs increasing their collective share from 6.8% to 7.1%? That's within the band for statistical error.