ANALYSIS The head of small Australian ISP, Aussie Broadband, has taken the unusual step of telling his customers the intricate details of an outage that occurred over the recent weekend, in sharp contrast to other companies that try to paper over such incidents with bizspeak.
Optus scored a customer satisfaction rating of 73% to win the Roy Morgan Home Phone Provider Customer Satisfaction Monthly Award for July, just ahead of ISP iiNet on 71%.
The audio of the teleconference call for media and analysts featuring Iñaki Berroeta, chief executive of Vodafone Hutchison Australia, and David Teoh, chairman and chief executive of TPG Telecom, can be heard below.
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