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A nationwide Telstra outage has led to hundreds of offenders in South Australia, who were wearing electronic tracking devices, going unmonitored for more than 24 hours.

Published in Telecoms & NBN

The Federal Government has proposed new rules for resolving telecommunications consumer complaints, including setting up an External Dispute Resolution body to deal with complex complaints, that would lead to changes in the setup of the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes.

Published in Telecoms & NBN
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