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Fixed-line NBN customers are benefitting from competition among Internet service providers to perform well in the ACCC's speed tests, though some consumers continue to get much lower speeds than others on the same plan.

Published in Telecoms & NBN

The consumer watchdog, the ACCC, has lambasted the telecommunications industry — with the exception of Telstra and Optus — for continuing to advertise Internet plans using what it calls “unhelpful speed ranges”, and referencing off-peak speeds, or failing to provide consumers with any information about the speed of their services during busy hours.

 

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