The competition watchdog, the ACCC, has commenced court action against Australia’s second largest telco, Optus, alleging the company made false or misleading representations to consumers in relation to its third-party billing service known as "Direct Carrier Billing"..

Published in Telecoms & NBN

The Australian Communications Consumer Action Network says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third-party charges themselves, not send their customers off to third-party providers for resolution.

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