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Complaints by Australian telecommunications users about landline, mobile and Internet services fell in the last six months of 2018 by 27.7% to 60,998 compared to the corresponding six month period in 2017.

Published in Telecoms & NBN

Regulation of Australia’s transmission services are set to continue for a further five years, with the ACCC finding that the regulation has  promoted competition and efficient investment, as well as contributed to lower prices and greater choice in phone and data services for Australian consumers.

Published in Technology Regulation

Millions of Australians have experienced problems with their phone or Internet services over the last 12 months, prompting the Telecommunications Industry Ombudsman to attack telcos and service providers for taking far too long to resolve the problems that consumers face.

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