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Macquarie Telecom group executive Luke Clifton has launched a scathing attack on the telecommunications industry, demanding what specific actions individual telcos and businesses will take to lower consumer complaints, “and then hold them to it before the industry ends up facing its own Royal Commission”.

The telecommunications industry has raised concerns about the likely flow-on costs to consumers from the standards which would have to be met under new rules proposed for service providers dealing with consumers migrating to the national broadband network.

Published in Telecoms & NBN

The communications regulator, the Australian Communications and Media Authority, has embarked on public consultation on new rules it is considering imposing which would set new, minimum complaints-handling process requirements on all telecommunications service providers dealing with consumers migrating to the national broadband network.  

Published in Technology Regulation
Page 7 of 44
 

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