TPG-owned Internet service providers iiNet and Internode are compensating thousands of their customers for engaging in misleading or deceptive conduct by promoting and offering NBN plans with maximum speeds that could not be delivered.

Published in Technology Regulation

Australia’s peak advocacy group for communications consumers, the Australian Communications Consumer Action Network, has raised concerns that consumers currently do not have guarantees in relation to connection, reliability and repair timeframes for broadband with services through their retail service provider and the National Broadband Network (NBN).

Published in Telecoms & NBN

Vodafone Hutchison Australia has boosted its customer base to 5.81 million to the end of last December, adding 246,000 customers over 12 months in 2017.

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