Many Australians wish they could switch back to their previous Internet service rather than having to use the country's national broadband network, the NBN, according to newly published research from comparison website, finder.com.au.
New telco industry standards designed to give consumers an improved complaints experience when migrating to the national broadband network are about to come into effect, with the regulator acknowledging that “buck-passing” has plagued consumer experiences in the past.
Telecommunications industry consumer lobby group, the Australian Communications Consumer Action Network, has raised concerns that consumers will lose services with what it says is the failure of the national broadband network fixed wireless and satellite services not meeting current broadband requirements.
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