Nearly a third (30.6%) of the complaints received by the Telecommunications Industry Ombudsman from residential customers and small businesses in the financial year 2017-18 related to mobile phone services.

Published in Telecoms & NBN

Mobile service provider Lycamobile has been penalised $25,000 for underpaying an employee’s wages, including full overtime entitlements.

Published in Technology Regulation

(CORRECTION: Please note that this article contains corrections and clarifications at the end of the story.) The powers-that-be at Singtel Optus may think they are being mighty smart by sending unsolicited text messages to all and sundry to try and sell their mouldy mobile plans. In that, they are dead wrong. 

Published in Open Sauce

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