You may not have considered it, but much of IT - from ad-hoc help-desk support to large-scale projects - follows a similar value chain. Understanding your value chain is a first step to enhancing your own productivity and performance.
A few weeks ago I spruiked the many reasons why IT must keep its company address book in top shape, as a single source of truth for many purposes. Today I'll bring the how, with several automated tools to do the job.
Social media is an ever-increasing buzzword in the business world of today, and while some may consider it mollycoddling to generation Y, it is becoming apparent to CIOs and IT leaders that 'none' is no longer an acceptable answer to the question 'What is your social media strategy?'
Just sell the whole thing to Telstra already. It can't get any worse.
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