Home Freelancers Displaying items by tag: Customer Experience

Running the vast infrastructure for digital operations software company, BMC, affords its chief information officer Scott Crowder a perspective on the customer experience that extends to the company’s employees, whom he dubs customer zero.

Published in The Wired CIO

A company-wide approach to digital transformation is significantly more likely to deliver business success, yet more than half of Australian organisations are taking a fragmented, business unit led approach, according to newly published research.  

Published in Strategy

Telstra has unveiled a major revamp of its support for Australian small businesses, including a new mobile and tablet plan with no lock-in contract and no excess data charges in Australia.

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