New research commissioned by CRM and RPA vendor Pegasystems suggests Australians want to talk to people, rather than bots, for all but the simplest customer service tasks.
Melbourne-based Elenium Automation has completed a $15 million capital raising with funding from high-profile investors as it continues the design, development and manufacture of self-service and automation technologies for the aviation sector.
Telstra has signed a multi-year agreement with One Door, a US-based provider of cloud-based visual merchandising software.
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