Contact centre services and solutions company QPC has secured a contract to streamline Mitsubishi Motors Australia’s customer services’ platform.
Superannuation provider Sunsuper claims it has reduced customer response times from two or three business days to a few hours by using software from contact centre solutions provider Genesys.
Optus Business has broadened its offerings for its GO ICT solutions to include contact centre, security and storage solutions, as well as enhancing its existing connectivity, collaboration and cloud solutions.
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