Customers have become increasingly satisfied over the past 12 months with the service they receive from telecommunications providers, according to a newly published survey, despite previously reduced levels of satisfaction.

The latest report by the Telecommunications Industry Ombudsman showing significant falls in complaints volumes about landline, mobile and Internet services does not represent “job done” by any means, according to the  telecommunications industry lobby group, Communications Alliance.

Published in Telecoms & NBN

Communications Alliance chairman John Stanton says the fact that the latest report from the Parliamentary Joint Committee on Intelligence and Security on the encryption law contains more than 100 pages about issues and problems that stakeholders have identified with the legislation was troubling.

Published in Government Tech Policy

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