The level of public criticism and opposition to the Federal Government's encryption bill has come about because it was developed with very little consultation and then suddenly dumped on the public, the head of Internet Australia, Dr Paul Brooks, says.
The Coalition Government has finally honoured a two-year-old promise, with Communications Minister Mitch Fifield announcing on Tuesday that it would carry out a Consumer Safeguards Review in the telecommunications sector.
Telecommunications industry lobby group Communications Alliance says the number of complaints in the Telecommunications Industry Ombudsman's six-monthly update are disappointing and indicate that the industry has to do more to improve the customer experience.
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