Home Freelancers Displaying items by tag: Australian Communications Consumer Action Network (ACCAN)

The Regional, Rural and Remote Communications Coalition has again called for the Australian Government to introduce much needed reforms to underpin the delivery of telecommunications services across Australia.

Monday, 01 October 2018 11:06

Call for more telecoms consumer safeguards

There has been a call for further safeguards to prevent consumers being misled about telecommunications billing charges in the wake of Telstra’s refunding of $9.3 million for misleading consumers over Premium Direct Billing charges.

Published in Telecoms & NBN

Australia’s two biggest telcos — Telstra and Optus — fared poorly in a survey of Australian telecommunications consumers who say they are unimpressed by the amount of time they spend getting a resolution to a telco issue.

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