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Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.

The future of broadcasting platforms to the imminent deployment of Australia’s 5G networks will be the focus of this year’s RadComms conference to be staged in Sydney by the telecommunications regulator, the Australian Communications and Media Authority, in October.

The Australian Communications and Media Authority has issued new rules providing regulatory safeguards for consumers moving to services delivered over the NBN – cautioning telcos to take immediate steps to embed the rules in their business practices.

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