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‘Customer–centric’ brands using advanced artificiaI intelligence benefit from increased efficiency, greater brand loyalty, and notable gains in revenue, according to a new report which found that companies adopting AI-enabled technology have seen a positive impact on customer satisfaction, service delivery and contact centre performance.

Published in Strategy

Equinix international business exchange (IBX) data centres in Melbourne, Sydney, Singapore and Indonesia have been selected by Trident Subsea Cable for the cable’s Points-of-Presence (PoPs) in the Asia-Pacific region.

Published in Data Centres
 

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