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Telecommunications consumer interest lobby group Australian Communications Consumer Action Network says new industry standards to help consumers make a smooth transition to Australia's national broadband network, the NBN, will go some way to reducing problems, raised with it by consumers frustrated by their transition experiences.

Published in Telecoms & NBN

Telecommunications consumer interest group ACCAN says new complaints rules for consumers switching to Australia's national broadband network, the NBN, will give the regulator better tools to ensure improvements in complaint handling by the telco industry.

Published in Telecoms & NBN

The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.

Published in Telecoms & NBN
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