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The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.

Published in Telecoms & NBN

Issues for consumers relating to increased connectivity and the digital world are under the microscope at a two-day conference of the Australian Communications Consumer Action Network which kicked-off in Sydney on Wednesday.

Published in Strategy

Telecommunications consumer interest group ACCAN is pressuring Optus to follow Telstra and Vodafone and ban third-party mobile subscriptions.

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