Artificial intelligence and emerging technologies like virtual personal assistants and chatbots are rapidly making headway into the workplace and predicted to replace almost 69% of a manager’s workload.
South Australian electricity distributor SA Power Networks has developed a digital strategy program that incorporates the Microsoft 365 productivity cloud for a workplace transformation that mitigates siloed operations across a vast geographical area of the State.
The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.
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