The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.

The worldwide market for social software and collaboration in the workplace is expected to grow revenue from an estimated US$2.7 billion in 2018 to US$4.8 billion by 2023, nearly doubling in size, according to a new analyst report.

Australia’s Gen Zers — or those born between 1996 and 2012 — want to be part of an organisation that has automated processes and strong technology in place, or they will not stay for long, according to a newly released workplace study.