Displaying items by tag: warranties

New Zealand computing and IT retailer, PB Technologies, has been hit with a NZ$77,000 fine for selling non-complaint extended warranties.

An Auckland motor vehicle trader has been hit with a NZ$75,000 fine by New Zealand’s competition regulator for misrepresenting consumers’ rights when selling used vehicles online.

New Zealand computing and IT retailer PB Technologies has pleaded guilty in the Auckland District Court to 14 charges brought by the Commerce Commission for failings in its extended warranty – and is also in the firing line with the regulator over “bait advertising” with Apple watch promotions.

Networking equipment manufacturer Netgear has been hit with severe penalties by the Australian Competition and Consumer Commission for issuing warranties which mislead customers over remedies for faulty products.

The ACCC has accepted a "court-enforceable undertaking from consumer electronics manufacturer Belkin to honour claims under its lifetime warranty policies for the lifetime of the original purchaser".

Opinion: Your car, TV, washer, printer, mobile phone, computer, tablet, smartwatch breakdowns just outside of warranty. Are you still covered?

Consumer advocate Choice says 48% of the electronic retailers it ‘shadow shopped’ failed the consumer law test.

Tech giant Apple has been lying to consumers about its obligation to replace or repair faulty computers, iPhones, iPads and iPods, and has now agreed to offer a  24-month warranty on all its products in Australia for the first time, rather than the more limited 12-month warranty it was applying globally.

iPhone users prone to dropping or smashing their devices can breathe a sigh of relief, with 24 month warranties now on offer  - but only if they're with Optus.

The ACCC is hoping to put in place an industry-wide agreement with mobile industry players to prevent service providers and retailers misrepresenting to consumers' their statutory rights when their handset develops a fault.