Telstra has announced new cloud infrastructure services in the US, expanding on its offering already available in the UK, Hong Kong and Singapore.
Telstra Global has announced an agreement with ‘virtual talent’ company Flat Planet to provide cloud-based Virtual Contact Centre (VCC) services to support its global expansion.
Sydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.
Telstra Global has launched an IP Exchange (IPX) designed support international roaming for voice and data traffic, to enable mobile operators to provide users with end-to-end SLAs across multiple networks and to support applications that they can offer to end users without having to make up front investments to host these on their own infrastructure.
IPscape - an Australian company that has developed and offers hosted contact centre systems - has had its product adopted by Telstra Global to underpin a virtual contact centre service that will be offered to customers in Asia, and it has scored a $5m investment from Telstra's venture capital subsidiary, Telstra Application and Ventures Group (AVG).
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