NBN Co, the operator of the National Broadband Network, has announced the next phase of its engagement with Retail Service Providers (RSPs) and enterprise customers.
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
How interesting, someone finally got the message through to the top, that it was a very very bad idea to[…]
Out with the old, in with the newPerfect
Nice to see the open admission that NBN is intent on continuing to overcharge as part of its continuing incompetence.
An update has just been published: https://itwire.com/telecoms...
Boost is the only MVNO will FULL access to the Telstra network. Other MVNOs (mobile virtual network operators) only have[…]