Displaying items by tag: telecoms industry

Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN
Monday, 28 September 2020 11:44

TelSoc calls for Charles Todd Medal nominations

Australia’s telecoms industry association, the Telecommunications Society (TelSoc), has called for the nomination of candidates for the 2020 Charles Todd Medal which is awarded annually by the association for outstanding contributions to telecommunications.

Published in Telecoms & NBN

Telecoms lobby group and peak industry body Communications Alliance has called on government to work together with the telecommunications industry to advance sector-specific critical infrastructure reforms.

Published in Telecoms & NBN

New Zealand’s competition regulator The Commerce Commission has released its first paper for fibre price-quality and information disclosure regulation, setting out the proposed process and approach to regulating telecommunications companies that provide fibre access services in New Zealand.

The Australian Competition and Consumer Commission (ACCC) and the Telecommunications Industry Ombudsman (TIO) have inked a new agreement setting out how they will work together on ensuring compliance with consumer law and their approach to the resolution of systemic issues in the telecommunications industry.

Published in Telecoms & NBN

Schneider Electric has appointed 15-year telecommunications industry veteran Rajesh Thangaraj as Edge Solutions Evangelist of its Secure Power division in Australia.

Published in People Moves

NBN Co, the operator of the National Broadband Network, has announced the next phase of its engagement with Retail Service Providers (RSPs) and enterprise customers.

Published in Telecoms & NBN

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Published in Telecoms & NBN

Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.

The "race to 5G" and the hype around the mobile technology has led one global analyst firm to question what 5G would deliver to consumers beyond simply increased download speeds.

Government proposals for changes to the rules for resolving telecommunications consumer complaints have drawn strong concerns from telecoms industry bodies – including concerns over the formation of a new External Dispute Resolution body to replace the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

The Communications Alliance, Australia’s peak body for the telecoms industry, has published new credit guidance rules which it says underlines industry’s commitment to deliver fair credit management outcomes for all telecommunications consumers.

Published in Technology Regulation

New Zealand telecommunications companies and service providers cop the most criticism from the country’s consumers of all business and industry sectors, according to a new report just published by the competition enforcement and regulatory agency The Commerce Commission.

Plans are afoot to change Australia’s telecommunications numbering system and to transfer management of the system from government to industry.

Published in Technology Regulation
Monday, 07 November 2016 00:01

Mobileum acquired by Audax Private Equity

Leading telco and big data analytics company Mobileum has been acquired by Boston Massachusetts-based private equity firm Audax in a deal which Mobileium says will allow it to continue to consolidate its position as a market leader in roaming systems while strengthening its rapidly growing analytics solutions portfolio.

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