Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.
Australia’s telecoms industry association, the Telecommunications Society (TelSoc), has called for the nomination of candidates for the 2020 Charles Todd Medal which is awarded annually by the association for outstanding contributions to telecommunications.
Telecoms lobby group and peak industry body Communications Alliance has called on government to work together with the telecommunications industry to advance sector-specific critical infrastructure reforms.
New Zealand’s competition regulator The Commerce Commission has released its first paper for fibre price-quality and information disclosure regulation, setting out the proposed process and approach to regulating telecommunications companies that provide fibre access services in New Zealand.
The Australian Competition and Consumer Commission (ACCC) and the Telecommunications Industry Ombudsman (TIO) have inked a new agreement setting out how they will work together on ensuring compliance with consumer law and their approach to the resolution of systemic issues in the telecommunications industry.
Schneider Electric has appointed 15-year telecommunications industry veteran Rajesh Thangaraj as Edge Solutions Evangelist of its Secure Power division in Australia.
NBN Co, the operator of the National Broadband Network, has announced the next phase of its engagement with Retail Service Providers (RSPs) and enterprise customers.
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
The "race to 5G" and the hype around the mobile technology has led one global analyst firm to question what 5G would deliver to consumers beyond simply increased download speeds.
Government proposals for changes to the rules for resolving telecommunications consumer complaints have drawn strong concerns from telecoms industry bodies – including concerns over the formation of a new External Dispute Resolution body to replace the Telecommunications Industry Ombudsman.
The Communications Alliance, Australia’s peak body for the telecoms industry, has published new credit guidance rules which it says underlines industry’s commitment to deliver fair credit management outcomes for all telecommunications consumers.
New Zealand telecommunications companies and service providers cop the most criticism from the country’s consumers of all business and industry sectors, according to a new report just published by the competition enforcement and regulatory agency The Commerce Commission.
Plans are afoot to change Australia’s telecommunications numbering system and to transfer management of the system from government to industry.
Leading telco and big data analytics company Mobileum has been acquired by Boston Massachusetts-based private equity firm Audax in a deal which Mobileium says will allow it to continue to consolidate its position as a market leader in roaming systems while strengthening its rapidly growing analytics solutions portfolio.
Dud Swans? Wasn’t Swan one of your colleagues once?
If the Government and State Governments were fair dinkum they would be using existing legislation to protect children on line.In[…]
https://uploads.disquscdn.c... This is rubbish, I respect ITNEWS and I would love to see opinion pieces labeled as opinions.... this is[…]
My head is spinning. Did the Feds just gift Telstra a couple bill to buy a business?
Great news & well done Joe & Gary!Defence businesses, not just candidates can also use DISP members to help with[…]