Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.
Telecommunications consumer interest lobby group ACCAN says rural and remote telecoms consumers will be better protected if recommendations put forward by the 2018 Regional Telecommunications Review are adopted by the Australian Government. But it has harsh criticism of regional consumers being promised telecoms services that could not be delivered.
New Zealand’s competition enforcement agency, the Commerce Commission, has released a framework paper outlining its approach to implementing new provisions under the Telecommunications Act to improve retail service quality for consumers.
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