Displaying items by tag: telecoms consumers

Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.

Telecommunications consumer interest lobby group ACCAN says rural and remote telecoms consumers will be better protected if recommendations put forward by the 2018 Regional Telecommunications Review are adopted by the Australian Government. But it has harsh criticism of regional consumers being promised telecoms services that could not be delivered.

Published in Telecoms & NBN

New Zealand’s competition enforcement agency, the Commerce Commission, has released a framework paper outlining its approach to implementing new provisions under the Telecommunications Act to improve retail service quality for consumers.

Published in Telecoms & NBN

Australia’s two biggest telcos — Telstra and Optus — fared poorly in a survey of Australian telecommunications consumers who say they are unimpressed by the amount of time they spend getting a resolution to a telco issue.

A stronger protection code for telecommunications consumers has been released in a move designed to improve customer service for telco users across Australia.

A cloud over the immediate future and very existence of the Australian Communications Consumer Action Network (ACCAN) has been lifted, with the federal government’s announcement of a new agreement to fund the telecoms consumer interest group for the next five years.

Published in Telecoms & NBN

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