Research firm Venture Insights points out that in south-east Australia's 2019-20 bushfires, about 88% of the telecommunications outages were caused by loss of power outages and only 1% were due to direct fire damage, which implies that better power backups could significantly reduce outages.
Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.
Despite significant impacts on Australia’s telecommunications services and infrastructure by the Covid-19 pandemic, customer satisfaction improved slightly during the most recent quarter, according to a new report by telecoms lobby group Communications Alliance.
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