GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.
Customers frustrated with poor service will soon be given more freedom to change providers, and the telco sector must adapt to remain competitive.
New Zealand’s largest telco Chorus will be able to earn revenues of NZ$689 million in 2022 increasing to NZ$786 million in 2024 under new revenue caps and price-quality guidelines for the telecoms sector announced by the country’s competition regulator, The Commerce Commission.
Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’
Australia’s second largest telco Optus says that in 10 years working together with global anti-phishing and online brand protection company FraudWatch they have taken down more than 3,171 phishing emails, brand abuse, fake mobile apps and fake social media sites.
The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), has signed a memorandum of understanding (MOU) with the Australian Financial Crimes Exchange (AFCX) which enables the exchange of information about unauthorised mobile number porting when it’s used for scams, fraud and financial crime.
The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.
Australia’s telcos have urged the Federal Government to to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.
While 5G networks can be up to 90% more efficient per traffic unit than 4G, the increased network density, heavy reliance on IT systems and infrastructure, increased network use and accelerated traffic growth add up to increased energy use.
Oracle's cloud-native Converged Charging System is able to respond to 5G charging requests in milliseconds.
The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.
The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), is seeking public feedback on its compliance priorities for its 2021–22 work program.
Australia's Communications Alliance has "welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter."
GUEST OPINION: Debt, competition, and tech demand at the same price are collectively putting telecom providers in a tough spot. As 5G network installations spread, so do the consumer demands for phones that operate on their networks—save for a few conspiracy theorists. With telecom companies feeling they're falling out of favour with many investors, now is the time for telecoms to reconsider their digital infrastructures.
Staying ‘open all hours’ can deliver significant benefits for businesses that put the right infrastructure and processes in place
GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: Weighing the pros and cons of keeping your contact centre open outside standard business hours this year? In our experience, companies generally decide to do so for one of two reasons: they’re receiving a steady stream of after-hours enquiries, or they see an opportunity to generate or collect revenue more effectively.
American cyber security firm FireEye, which last week said it had suffered a breach and lost its attack tools, says it has identified a global campaign to compromise public and private sector bodies through corruption of software supply chains, using software that runs on Windows.
Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.
Millions of scam telephone calls have been blocked in recent trial initiatives, according to telecoms industry peak body Communications Alliance, in the lead up to the newly announced introduction of a new industry code aimed at stopping scam calls.
Hobart-based Internet service provider TasmaNet has acquired Queensland telco Internomic which trades under the brand names Vastnet in regional Queensland and Netmode in metro Brisbane and surrounds.
Telstra has been taken to court by the competition watchdog, the ACCC, over its admitted breach of consumer law through “unconscionable conduct” in the sale of post-paid mobile products to Indigenous consumers.
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