American cyber security firm FireEye, which last week said it had suffered a breach and lost its attack tools, says it has identified a global campaign to compromise public and private sector bodies through corruption of software supply chains, using software that runs on Windows.
Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.
Millions of scam telephone calls have been blocked in recent trial initiatives, according to telecoms industry peak body Communications Alliance, in the lead up to the newly announced introduction of a new industry code aimed at stopping scam calls.
Hobart-based Internet service provider TasmaNet has acquired Queensland telco Internomic which trades under the brand names Vastnet in regional Queensland and Netmode in metro Brisbane and surrounds.
Telstra has been taken to court by the competition watchdog, the ACCC, over its admitted breach of consumer law through “unconscionable conduct” in the sale of post-paid mobile products to Indigenous consumers.
Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.
The Vocus Group telecommunications company has appointed financial advisers in preparation for an Initial Public Offering (IPO) of Vocus New Zealand expected to be undertaken before the end of 2021.
The Australian Communications and Media Authority (ACMA) has directed Telstra to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period.
Telcos offering fixed broadband services will be required to publish their customer service commitments and details of their associated performance under new industry rules being proposed byAustralia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA).
New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.
Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.
The Federal Government has announced grants to four major telcos for temporary, portable communications facilities that can be deployed to overcome network outages during bushfires and natural disasters.
New Zealand’s major telcos Spark, Vodafone, Chorus, and 2degrees will collectively pay approximately 90% of the $10 million Telecommunications Development Levy (TDL) levy to be imposed on the telecommunications industry by the country’s competition regulator The Commerce Commission.
Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), has taken action to enhance NBN consumer experience rules to protect Australians during the final phase of the National Broadband Network migration.
New Zealand’s competition regulator, The Commerce Commission, has released its first set of final decisions on the input methodologies that will apply to fibre fixed line access services, with new rules designed to safeguard consumers of fibre broadband.
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
The decision by National Broadband Network operator, NBN Co to extend its Education Assistance offer until 15 January 2021, has earned the praise of communications consumers peak body ACCAN, which says the targeted offer from the company waives the wholesale costs for many services on the 25/5 Mbps speed tier - and encourages telcos to offer free or heavily discounted NBN plans to low-income households with school-aged children.
IT infrastructure software vendor VMware has announced its 5G Telco Cloud Platform that includes Tanzu Kubernetes Grid which it says allows Communication Service Providers (CSPs) to "reliably build", manage and run containerised workloads across private, telco, edge and public clouds.
The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).
Telstra has passed new milestones with 400 Queensland 5G sites now on-air and both the 450th Telstra 5G site on-air in Victoria and the 30th Tasmanian 5G site also on air, as the telco’s 5G rollouts continues apace.
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