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Tuesday, 21 July 2020 17:12

Settling into the new normal: a peek into the post COVID-19 call centre

GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact

Published in Sponsored Announcements

Friday, 06 April 2018 11:41

Dropbox brings Smart Sync and selective sync to all teams

If managing tons of team data gives you that sinking feeling, then Dropbox's new Smart Sync and selective sync feature should leave you feeling a lot more buoyant.

Published in Storage & Cloud Storage

Wednesday, 04 October 2017 12:24

VIDEO: Dropbox evolves logo with cleaner, simpler look and new creative focus

If you take a quick glance at the new Dropbox logo, you might not notice any difference, but the company is going all out to focus on creative energy and to engage users.

Published in Apps

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WEBINARS ONLINE & ON-DEMAND

CONFERENCE INVITE: Autodesk University 2020, Nov 18-20, reimagine what's possible
Starting on the 17th for those in the Northern Hemisphere,…
WEBINAR INVITE: Dr Jon Gray hosting live Data Governance Nov 19 at 1pm AEDT, see video
Dr Jonathan Gray, the CEO and Chief Data Scientist at…
VIRTUAL TECH SUMMIT INVITE: How to navigate towards business resiliency
Globally, technology leaders had their 2020 plans interrupted with the…
WEBINAR INVITE, 2 Dec: BMC increases global SaaS delivery with expanded AWS availability
FREE WEBINAR: Increased availability of BMC Helix now available with…
ZEBRA CUSTOMER SUMMIT: Nov 10 2020 - video interview with CTO Tom Bianculli
On the 10th of November, Zebra Technologies is holding its…

GUEST ARTICLES

Ransomware: still the #1 threat affecting business, say MSPs, with cost of downtime nearly doubling
As we’ve heard from a range of security vendors this…
HOW TO RECOVER COMPLEX VIDEO WITH RECOVERIT
Review Promotion: Lost or damaged video files? The Recoverit data…
Top security tips for online shoppers
GUEST OPINION by Mathew Gomizel, Radware: With the year’s biggest…
Why improving data management is vital for the success of electronic health records
GUEST OPINION by Derek Cowan, Head of Systems Engineering –…
Together apart: why remote contact centres can deliver big benefits for Australian companies
The COVID crisis has demonstrated the viability of mass remote…
Outlook PST Repair is the solution to sysadmin PST and OST headaches
REVIEW PROMOTION: Storing all your email online is great, but…
What will 2021 deliver for cybersecurity in Australia?
GUEST OPINION by Mark Lukie, sales engineer manager – APAC…
Vladimir Cizelj and VLATACOM Institute: The Road to Improved Cybersecurity
Guest Opinion: All critical data, intellectual property, and confidential business…
Your Service Desk Is Stale And You Didn’t Know It
COMPANY NEWS: Atlassian’s Jira Service Management is a game changer…
How continuous improvement jumped the network fence
This year has redefined the reasons for baselining your network.…

VENDOR NEWS

Macquarie Cloud Services wins Managed Services Innovation of the Year for Azure
Australian Company recognised globally in same year it signed strategic…
Outlook PST Repair is the solution to sysadmin PST and OST headaches
REVIEW PROMOTION: Storing all your email online is great, but…
Claroty Partners with CrowdStrike to Protect Industrial Control System Environments
Integration Provides Full-spectrum IT/OT Visibility and Threat Detection Coverage COMPANY…
The Database Is No Longer Slow With SolarWinds Database Performance Analyzer
REVIEW PROMOTION: Imagine spending all day tuning a database query…
The Net Works When SolarWinds Network Performance Monitor Is on the Job
REVIEW PROMOTION: If you have a network, then by goodness,…
PacketLight Networks Delivers 400G per Wavelength with the New PL-4000T Transponder/Muxponder Platform
Product News: Benefit from 400G Standards-based, Cost-effective, High Capacity Transport…
BlackLine to Unveil New Solutions and Innovations For Finance and Accounting In Front of 15,000 Registrants at Company’s Largest Annual User Conference Ever
New order-to-cash, account analysi products; enhanced user interface; APO portal;…
Talend Data Masters 2020 Winners Announced at Talend Connect Asia-Pacific
Innovative Market Leaders such as NSW Department of Customer Service,…
Ping Identity Launches Consumer Data Right Integration Kit To Support Banking and Fintech Compliance with Australian Regulation
PRODUCT ANNOUNCEMENT: Ping Identity (NYSE: PING), the intelligent identity solution…
Taguchi and Domino’s partnership extends into Japan
Company News: Australian marketing automation company Taguchi Marketing Pty…

Guest Opinion

HOW TO RECOVER COMPLEX VIDEO WITH RECOVERIT
Review Promotion: Lost or damaged video files? The Recoverit data…
Top security tips for online shoppers
GUEST OPINION by Mathew Gomizel, Radware: With the year’s biggest…
Why improving data management is vital for the success of electronic health records
GUEST OPINION by Derek Cowan, Head of Systems Engineering –…
Together apart: why remote contact centres can deliver big benefits for Australian companies
The COVID crisis has demonstrated the viability of mass remote…
What will 2021 deliver for cybersecurity in Australia?
GUEST OPINION by Mark Lukie, sales engineer manager – APAC…

Guest Interviews

Why Entrust Datacard is now just Entrust
GUEST INTERVIEW: Entrust Datacard recently renamed and rebranded itself as…
A Q&A with Adam Gordon, the new Country Manager ANZ of Varonis
Adam Gordon is the new ANZ Country Manager of cybersecurity…
Lockdown caused cyber crime spike, says Radware
The lockdown in response to the COVID-19 pandemic has been…
Hyland Australia plans push into government
Content services vendor Hyland is planning a major push into…
Changing lives is a rewarding way to tackle skills shortages, says Iress CEO
GUEST OPINION There are currently more than 70 million displaced…

Guest Reviews

Outlook PST Repair is the solution to sysadmin PST and OST headaches
REVIEW PROMOTION: Storing all your email online is great, but…
The Database Is No Longer Slow With SolarWinds Database Performance Analyzer
REVIEW PROMOTION: Imagine spending all day tuning a database query…
The Net Works When SolarWinds Network Performance Monitor Is on the Job
REVIEW PROMOTION: If you have a network, then by goodness,…
Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,…
Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…

Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

Ransomware: still the #1 threat affecting business, say MSPs, with cost of downtime nearly doubling
As we’ve heard from a range of security vendors this…
Three in four IT leaders say COVID-19 is accelerating initiatives to secure software development process
GUEST RESEARCH: A new survey sponsored by Micro Focus underpins…
2021 DATA RISK REPORT FINANCIAL SERVICES
GUEST RESEARCH: Varonis, a global pioneer in data security, has…
Bitglass report shows only 31pc of organisations use cloud data loss prevention despite data leakage concerns
GUEST RESEARCH by Bitglass: SYDNEY, November 18, 2020 – Bitglass,…
EPOS: Audio tech plays a critical role in business performance, per new research report
GUEST RESEARCH: With 83% of business leaders stating that audio…

Channel News

DDLS introduces (ISC)² Certified Secure Software Lifecycle Professional (CSSLP) certification
COMPANY NEWS: DDLS, Australia’s largest provider of corporate IT and…
ANATAS named Boomi’s 2020 partner of the year for the Asia Pacific Japan region
COMPANY NEWS: ANATAS, an FTS Group company, is pleased to…
TNS leverages Fortinet Secure SD-WAN so retailers can embrace digital transformation and cloud adoption
PROMOTIONAL NEWS: Transaction Network Services has announced the launch of…
Macquarie Telecom Group: Double Gold at global awards, Best Customer Experience in the World, CEO of the Year
AWARD ANNOUNCEMENT: The annual World Communications Awards 2020, hosted virtually…
MSP Connect growth accelerates, says Sophos
Cyber security firm Sophos says there has been significant worldwide…
Data#3 partners with Gaggle on student mental health needs initiative
Australian listed IT services provider Data#3 is partnering with US-based…
Dicker Data launches new Microsoft Cloud business unit
ASX-listed IT hardware, software and cloud distributor, Dicker Data, has…
Gigamon, Nokia claim ‘breakthrough’ network visibility, customer experience solution delivery
Network monitoring provider Gigamon has partnered with Nokia to deliver…
BrainStorm IT, Syspro ink deal for Australian market
Melbourne headquartered enterprise software development company BrainStorm IT has signed…
Amazon to sell Spacetalk in the UK in deal with MGM Wireless
Ecommerce giant Amazon is signed up to sell MGM Wireless’…

Comments

Re: iTWire - Govt makes another bid to put lipstick on a pig aka the NBN

no one knows till the get it,, but why did we all rush when we had 18 months ?I was[…]
Re: iTWire - Govt makes another bid to put lipstick on a pig aka the NBN

I think this craze just keeps hitting home"25Mpbs is only not acceptable" only because NBN drew that line in the[…]
Re: iTWire - CSIRO's radio telescope used to create new atlas of universe

How much money did The Libs take out of CSIRO over the years?Image how much better CSIRO would be with[…]
Re: iTWire - NBN Co takes on another $1.2b of debt over five years

Latter, slower, expensive & defective
Re: iTWire - New government code aims to detect, trace and block spam calls

Why does King Canute come to mind ?