Labor has slammed Prime Minister Malcolm Turnbull for being “all talk and no action” regarding “the year of the customer” in face of NBN complaints to the TIO and Choice’s survey results for ISP satisfaction.

Published in Telecoms & NBN

The latest quarterly Telecommunications Customer Satisfaction survey has shown mixed results with some key satisfaction stats steady, while others highlight “areas for industry improvement".

Published in Telecoms & NBN

Administrative inefficiencies, lax controls and a reliance on manual processes — spreadsheet hell — are resulting in 40% of boards not having a complete view of company operations, new global research has found.

Published in Business Intelligence

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