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GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.
Australian health insurer Bupa has launched an Automation Innovation Academy aimed at delivering on the company’s objectives of embedding new artificial intelligence and automation technologies into its business.
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Just to repeat Turnbull's error. Telstra contracted to provide FTTH when the LNP came into Government, this was the same[…]